On her own initiative, Bev implemented a training and coaching program for her team. The team loved the support and feedback and they went from a mediocre performing group to a team who routinely exceeded service level agreements within 4 months. Needless to say, our customer was pleased and impressed and awarded us additional services under Bev’s direction, growing our service from a team of 15 to 50 over two years. Bev constantly seeks to improve herself and, as a result, improves those she works with, including me!
Allen C
